University Properties of Finland Ltd’s year in brief
2018 was a busy year for the company. Our customer base became even more diverse than before. The new arrivals on our campuses included primary schools at the Hervanta campus in Tampere and the Lappeenranta campus.
Our organisation was renewed during the year, with property management operations outsourced in the spring. This change ensures our capacity to effectively respond to customer needs going forward and the allocation of sufficient resources to property management operations.
We achieved good results in our customer satisfaction survey, with an average score of 3.6 on a scale of 1–5. As many as 84 per cent of the respondents indicated that our role as campus developer is very important or fairly important.