Customer Relations and Services

Campus services contribute to synergy

Our aim is to provide a comprehensive range of services to support the operations of our customers, both universities and businesses. During the year, we developed our service business by listening to our customers and by testing new solutions with the campus users.

In addition to universities and universities of applied sciences, companies, primary schools and day-care centres also operate on our campuses. The premises at attractive campuses are well suited for companies that want to have close contacts with universities. Synergy is created from doing things together, open interaction, sharing of resources and from the encounters of different actors.

In addition to the synergies produced by the educational institutes, companies also benefit from the diverse services available at the campuses, ranging from restaurant, catering and meeting room services to barber shop services. Furthermore, the fact that pre-school education and primary schools are present at the campus area may help with the everyday life of many employees and students in the campus area.

Our campuses are located in Hämeenlinna, Joensuu, Jyväskylä, Kuopio, Lappeenranta, Oulu, Rauma, Rovaniemi, Tampere, Turku and Vaasa.

Digitality guides the development of services

Interest in and demand for various digital platforms have been created alongside the traditional services, such as restaurant, lobby and cleaning services. By the joint development of electronic services, we will contribute to the improvement of the user experience of campuses, for example, by making it easier to navigate in the area and find the services.

A good example of digital services is the Campus Navigator of the University of Oulu, commissioned in 2019 at its Linnanmaa campus. The indoor positioning technology makes it easier to find the facilities in the Linnanmaa and Kontinkangas campus areas. In addition to positioning information and the locations of lecture facilities, the application also provides information on the restaurants on the campus and their menus.

The Campus Club at the Hervanta campus in Tampere is a forum for companies and experts, Finnish and international students, top research and innovate projects to come together. Digitality has had a focal presence in the popular evening events of the Campus Club in 2019, where the topics have varied from artificial intelligence to virtual reality.

Development of multi-user buildings and campuses

Multi-user campuses have been built in Tampere and Lappeenranta’s Skinnarila district, used by the university as well as the university of applied sciences, primary school and pre-primary school. A private day-care centre also began operating on the Lappeenranta campus at the beginning of 2019.

Ecologically sustainable services as attraction factors

While seeking to provide and develop ecologically sustainable solutions for premises, we also want the services supporting the operations to promote a better tomorrow. We also try to take ecological aspects into account when procuring services. Furthermore, our digital services help with the user’s everyday activities while also providing information that makes it easier to monitor and optimise the use of premises.

We want to be a proactive operator and forerunner. We have a strong piloting culture that allows us to provide campus users with new kinds of services and reduce the carbon footprint of the campus.

As one example of the piloting culture, in 2019 we began the tests of an electrical car for shared use at the Hervanta campus in Tampere. The aim of this pilot project that started in the autumn was to offer an ecological alternative for our customers’ occasional car transport needs. Our idea was to test a flexible mobility service that would allow the users to leave their own cars at home, while also easing the occupancy rate of parking areas at the campus. The test car remains available for utilisation by the campus users for the time being.