We carry out construction projects and develop the service networks of our campuses in cooperation with our customers. It is important for us that the end result serves the users not only today, but also in the future. We aim to ensure that our new buildings as well as renovated buildings are healthy, safe and comfortable.
Our customers also have their own environmental and sustainable development goals, and we want to help them achieve them. Cooperation plays a significant role in this regard.
We understand the value of our properties and respect their cultural and historical position. When changes in the focus of our operations lead to us selling properties, we find buyers who have the same respect for the properties and the desire to develop them as part of the urban environment.
We want our new buildings as well as renovated buildings to be healthy, safe and comfortable.
Research and development
Our vision is to be Europe’s most respected campus developer. To achieve this objective, we invest actively in research and development. We want to understand the increasingly rapid changes happening in the world and their effects on our business, and make the latest opportunities available to our customers.
One change that affects our operations is related to the changing perceptions of learning. This involves a shift from lecturing to phenomenon based learning and learning by doing. This entails creating classrooms and lecture halls that support a more active role for students. At the same time, the perception of learning premises is becoming broader. Spaces such as lobbies, corridors and restaurants can be used as learning environments.
Our research and development projects have achieved internationally significant results and global recognition. The Ruusupuisto buildings at the University of Jyväskylä, for example, received very good scores in the Leesman workplace satisfaction survey.
New development through demos
For learning, development and competitiveness, it is important for people not only to know how to work together, but also to utilise cross-disciplinary expertise and networking.
We have built several demo environments to test the effects of new solutions on people’s actions and experiences. Demos involve making small-scale changes to existing environments within one calendar year. They facilitate testing the effects of new spatial solutions, service solutions and digitalisation on the users’ actions and experiences. The effects are measured before and after the changes are implemented. Active project participation by the users of demo premises has a positive impact on the design solution as well as the implementation and effectiveness of the demo.
We allocate funds to research projects annually based on requirements and our demo project budget typically represents approximately five per cent of our budget for annual repairs. Our partners’ investments multiply the overall impacts of our research and development investments.
Our research and development projects have achieved internationally significant results and global recognition.
Our customers include universities as well as businesses and other organisations that operate on campuses. In 2016, universities accounted for 95.8 per cent of our revenue, while other customers accounted for 4.2 per cent. We estimate that, from autumn 2018 onwards, universities will represent approximately 85 per cent of our future cash flows from leases, while other customers will represent about 15 per cent.
In accordance with our customer promise, we support the success of universities by developing our properties into attractive campuses. Customer relationship management is part of our company’s strategy and it is aimed at ensuring a high level of customer satisfaction.
We survey our customers’ satisfaction with our operations annually. At the same time, we survey the company’s reason for being and aim to identify areas in which operations should be developed.
We received a total of 129 responses to our customer survey conducted in late 2016. SYK’s average overall score on a scale of 1–5 was 3.6. Some 95 per cent of the respondents indicated that our role as a developer of university areas is fairly important or very important, and 25 per cent felt that our operations have improved over the past year (2015: 20%).
Breakdown of customer groups by revenue 2016
|Universities||141 384 179||95,8 %|
|Others||6 180 312||4,2 %|
|In total||147 564 491|
Others in shares
Indicators of Sustainable Development
|Social responsibility, charity||yearly charity project||1 / year|
|Personnel implications in added value for stakeholders|
|Demo projects with universities||nr. / year||6/2016|
|Company employment figures throughout Finland||man-year/year||2000|
|Emergency first aid trained employees||employee / personnel||16/32|
|Safety coordinator and guidance at SYK`s construction sites||%||100%|
|Education of Employees
|Number of training days||days/employee/year||3,5|
|Number of Employees and variability||employees/new employees||32 / 0|
|Wellbeing at work
|Number of working days used for wellbeing||days/employee/year||0,5|
|Grade of employee satisfaction questionary||scale from 0 to 5||3,9|
|Development Discussions with Employees||held %||100%|
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